Privacy policy
How enquiry and order information is used by London Property Reports.
Who is responsible
Sachman Global Ltd operates this website. Contact info@londonpropertyreports.co.uk or write to 1st Floor, THE TWENTY ONE BUILDING, 21 Pinner Road, Harrow HA1 4ES about your data.
What we collect
We collect contact details, enquiry text, property addresses and the answers needed for a requested service. Orders can include status, payment confirmation and deliverable files. Essential session data helps forms and administrator sign-in work.
Why we use it
We use your information to answer requests, prepare quotes, arrange and deliver services, manage payments and protect the site. The applicable lawful basis may be steps before a contract, performance of a contract, legal obligation or our legitimate interests in secure operation, depending on the processing.
Who receives it
Information may be shared with the professionals needed for the requested work and with hosting, email and payment providers. Stripe handles card details when online payment is enabled; this site does not keep card numbers. Optional analytics and advertising tags load only with the relevant consent.
Unfinished bookings
If you enter contact details while arranging a service, the site may save a draft so you can continue. After 30 minutes without activity, the team may be alerted. A team member may send a factual reminder after checking it is appropriate. The reminder contains a link to stop further reminders. Active unfinished drafts are normally deleted after 90 days; completed or closed drafts after 30 days, subject to legal needs.
Retention and rights
Other records are retained only as needed for the request, accounting, legal duties and disputes. You may ask for access, correction or deletion where applicable, or object to or restrict some processing. You can complain to the Information Commissioner’s Office at ico.org.uk.
Security
Customer files are kept outside the public web directory and accessed through controlled links. Administrator access requires sign-in. No online service can guarantee absolute security.