Terms of service
The practical terms for sending a request through this website.
Requesting work
Sending a form starts a request; it does not guarantee an appointment. We review the information and confirm the scope, price, VAT treatment and arrangements before quote-based work proceeds.
Information and access
Please give accurate property and contact details, including unusual access conditions. A material change to the brief may require a revised quote.
Reports and follow-up
A report or certificate addresses its stated scope at the relevant date. Recommendations or defects do not mean repair work has been done. Additional work is agreed separately.
Payment
When enabled, card checkout is handled by Stripe. A browser return does not itself establish that a payment succeeded; we rely on server-side payment confirmation. Pay-on-visit options, when available, are explained before submission.
Changes
Contact us promptly if plans change. Cancellation, refund and rescheduling terms for paid work are supplied before you confirm an order.
Questions
Email info@londonpropertyreports.co.uk and include your order reference if one has been issued.